Faq's

General frequently asked questions

Click on a question below to see its corresponding answer.

Absolutely! Let our front desk know your preferences, and our front desk will make every effort to accommodate your request.
Occasionally however, there may be circumstances that prevent a certain veterinarian from being available during your pet’s visit. Our veterinarians work closely together to practice as a team, are all caring and compassionate professionals, and look forward to caring for you furry family member.

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. Physical examinations are extremely important for our pets, because they’re unable to talk and tell us their symptoms, and they often mask the full extent of their problems. An accurate diagnosis requires a physical examination at a minimum and may require bloodwork or other diagnostic tests to determine proper treatment. Treating a pet for the wrong disease or condition could be harmful or even deadly to your pet and potentially cost more in the end.
If you’re unsure if the signs your pet is exhibiting require a trip to the vet, give us a call! We would be more than happy to discuss them with you and together determine if the problem warrants an examination.

We keep track of your pet’s weight as an important part of the physical exam and medical record. Weight fluctuations can happen quickly, and may indicate early clues to health concerns. Having an accurate and current measurement of your pet’s weight will also help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics.

One of our veterinary team members will take a thorough history on your pet, and then the veterinarian will perform a physical examination and discuss any treatments (including vaccinations) required to keep your pet healthy. Some of the important topics covered during a wellness appointment are:
• Heartworm prevention
• Internal parasite control
• Flea and tick control
• Vaccinations
• Dental care and cleaning
• Weight management
• Nutritional counselling
• Any concerns identified during the appointment

For dogs, the following vaccinations are required to be up to date:
- Rabies
- DA2PP (Distemper/Adenovirus/Parvovirus/Parainfluenza)
- Bordetella

For cats, the following vaccinations are required to be up to date:
- Rabies
- FVRCP (Feline Viral Rhinotracheitis, Calicivirus and Panleukopenia)

Yes. Even apparently healthy pets should be examined by a veterinarian at least once annually. A veterinarian may identify developing health concerns early, which in turn will increase chances of successful treatment.